The all new Mandarin Oriental, Jakarta, will reopen in 2009 and
reposition the property as the city's most luxurious and contemporary
hotel.
Located in the heart of the city, the hotel will be an oasis of 21st
century luxury with 272 spacious guest rooms, a variety of exciting
new restaurant and bar concepts which will be the meeting place of
choice for hotel guests and the local community, and completely
redesigned meeting and banqueting facilities to provide the best
venues for society events.
With a new contemporary design, Mandarin Oriental hospitality and an
unbeatable location, Mandarin Oriental, Jakarta will remain a much
loved icon and the choice of address for guests and local residents.
Reception Manager
Duties and Responsibilities
* Reports directly to the Front Office Manager.
* To operate the Front Desk Department properly, efficiently and
with profitability.
* To ensure that Mandarin Oriental Legendary Quality Experience
Standards are fully implemented, maintained and exceeded throughout
Front Desk to meet and exceed our guests' expectations.
* To assist the Front Office Manager in maximizing room yields by
encouraging the Front Desk Agents to upsell proactively.
* To arrange book-outs according to Mandarin Oriental Hotel Group
policy and ensuring complete guest satisfaction.
* To ensure all guests are escorted to their rooms by the Front Desk Agents.
* To encourage efficient and effective inter-departmental
communication in order to promote teamwork.
* To monitor the successful implementation of the Total Training
Concept and Legendary Service Training in Front Desk.
* To encourage colleague development and promote a positive
working environment.
* To ensure and maintain a very high standard of personal hygiene,
behavior and grooming standards of colleagues.
* To ensure that all health and safety company standards are
maintained and carried out at all times.
* To handle the Springer Miller Systems Front Office system;
ensuring correct data inputting and maintenance, control access
levels, issue passwords and change configurations.
* To handle all guest complaints and comments relating to the
department tactfully.
Requirements
* 5 years Front Desk experience in a luxury hotel.
* 2 years experience in Front Desk Management in a luxury hotel.
* Excellent leadership skills and ability to motivate his/her team.
* Knowledge of computers and systems.
* Successful problem solving skills.
* Excellent ability to communicate written and spoken English and
Indonesian.
* Good organizational skills.
* Outgoing and enthusiastic personality.
* Excellent overall communication skills.
* Ability to multi-task and work under pressure.
* Ability to stand for extended periods of time.
Please send comprehensive resume with subject title of position applied for,
recent photograph and salary expected to the following email:
Due to high volume of applicants received, incomplete documents will
not be processed. Only short listed candidates will be contacted.
Qualification : Degree
Yr(s) Exp : 2
Job Location : DKI Jakarta - Jakarta
Salary : Negotiable
Job Type : Full Time
Job Category : Administration / Clerical Support / Secretarial -
Receptionist, Hospitality / Hotel Services - Front Desk, Hospitality /
Hotel Services - Others
Lowongan Kerja Terbaru Daerah DKI Jakarta - Jakarta | Info ...
Lowongan Kerja Terbaru Daerah DKI Jakarta - Jakarta. ... Job Location
DKI Jakarta - Jakarta Salary Not Specified / Negotiable Job Type Full
Time, Permanent
